Support
The fastest way to Orange Cyberdefense's support service
Customer Portal
Your personal Orange Cyberdefense account gives you access to your support tickets and their history. Use our customer portal to monitor the progress of your tickets and communicate with our support engineers.
Customer Portal
Phone
Our support team is at your service during business hours from Monday to Friday between 8h30 and 17h30. As a customer, you can access our Service Desk outside of business hours and on Belgian national holidays by using the same phone number with your PIN code.
tel: +32 78 77 00 24Escalation process
In addition to our team of experts, we also have an escalation team at your disposal. Don't hesitate to contact the escalation team if you are experiencing an issue with a significant impact or you feel your case is not being handled appropriately.
Escalation Brochure
Functionalities of our customer portal:
World Watch
Our World Watch threat and vulnerability signals service brings you a curated overview of global cybersecurity events.
Vulnerability Watch
Hourly updates of CVE vulnerabilities published by the international vulnerability database enable you to identify potential security weaknesses in your assets.
Case Management
Our case management platform brings our services closer together, allowing our CyberSOCs, SOCs and Service Desks to deliver seamless assistance through one platform.
Advanced Search
Search for support cases using various identifiers, and then save your searches for future use, including the ability to categorize cases through flags to highlight the cases of most interest to you.