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24/7 aid with cyber incidents

Have you experienced a cybersecurity incident that you require immediate assistance on?

The key to mitigating the impact of any cybersecurity incident is the reaction time between detection and response. Many companies lack the infrastructure needed to react in a quick and secure manner. Orange Cyberdefense’s Emergency Cyber Security Incident Response service allows any company to react to malicious cyber threats quickly and effectively.  Our service enables customers to complement existing resources with our world-class competence to safely enable their business. Our Pan-European cyber incident responders can begin working a case quickly and efficiently, identifying, containing and eradicating threats to get your business back up and running, including, where needed, on-site response to help manage the situation.

24x7 availability

You can call our hotline any time, even if you are not an existing customer.

First consult is free

We’ll assign an incident manager to assess your case and if appropriate, suggest the next steps.

Fast isolation

Rapid isolation of threats to limit the impact of a security breach.

International knowledge

Over 20 dedicated responders active across Europe and a wider CERT team of over 80 people across the globe.

Rapid callback

Retainer customers receive a call back within a set time period as per SLA.

Complete incident report

Receive a full incident report and post-incident debrief of all findings.

European presence

Retainer customers receive competitive SLAs for dispatching Incident Responders to site.

Tech independent

We’ll use the data you make available to us, as well as drawing on our comprehensive CSIRT toolkit where needed.

Your support in case of emergency

In case of an incident, it’s very important to stay calm and take immediate and efficient action. Time is of the essence, so do not hesitate to call our emergency hotline. An experienced Computer Security Incident Response Team (CSIRT) can help you. During your first call, the incident response team will discuss the situation with you in order to get an indication of the problem and its validity and impact. The CSIRT specialist will consult with you on the first steps and recommendations and if it is a case we can help with, we will propose a plan, time schedule and price indication to enable you to move quickly and to manage the incident effectively.

Don’t wait for an incident to happen – be prepared: sign-up for our Incident Response retainer and benefit from priority treatment, guaranteed response times, and rapid deployment of our emergency teams.

The most common things the CSIRT gets called out for:

O365/Cloud Service Breaches

With more and more infrastructure getting moved into the cloud, the CSIRT has seen a big increase in breaches related to cloud services. The cause of these breaches ranges from simple credential stuffing and phishing attacks, right through to far more advanced and targeted attacks. Orange Cyberdefense’s aim when dealing with any cloud service-based incident; work out the root cause of the attack, and advise our clients so the same attack is not possible in the future. Where possible the CSIRT will also try and improve any general security issues to help strengthen your overall cloud security posture.

Ransomware outbreaks

In the last 12 months, the CSIRT has seen two types of ransomware; the first is the more traditional. A non-targeted phishing link is clicked on by a user, that then (via numerous attack vectors) infects the user’s system with ransomware. Typically this attack method doesn’t use self-propagating strains and is easy to contain and eradicate. The second type is far more dangerous. The CSIRT has seen attackers gain a foothold on a network, then use a variety of network attack tools to get higher and higher network privileges. Once the attackers have a good hold on the network, they deploy and activate very well written ransomware. These attacks typically affect the majority of a client’s IT estate, including the deletion of backups. The experience of the CSIRT dictates that the later attacks are hard to recover from and can cost millions to get out of.

CSIRT retainer versus emergency

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Incident Response Hotline

Facing cyber incidents right now?

Contact our 24/7/365 world wide service incident response hotline.